Delete your account
This page explains how a parent or guardian can delete their account in the UnMatchable Kids app, and what happens to the data.
In the app (recommended)
- Open UnMatchable Kids and log in.
- Tap the Settings icon on the home screen.
- Tap Delete my account.
- Read the notes, then tap Request account deletion.
The app then shows the date you asked and the date by which your account will be deleted. You can keep using the app until then. A request can't be cancelled after it is sent.
If you can't use the app
Email [email protected] with the subject "Delete my account", or call +91 76780 18946. Tell us:
- your mobile number registered with the school;
- your name;
- your child's name and centre.
You don't need the app installed. To protect your account, we'll confirm the request with you on your registered mobile number before deleting anything.
What we delete
- Your name and mobile number on your account
- The link between your account and your children
- Your notifications inbox
- Your push token, login sessions and login code records
- Your notification and kid mode settings
What we keep, and why
- Your child's school records: attendance, fees, homework and game progress. They belong to the school and stay with the child's record. Another parent linked to the child keeps their access.
- A record of your request: your name, number and the dates, so we can show the request was handled.
- Backups: deleted data stays in older backups until they expire, and is not used for anything else.
If you want your child's school records removed, contact your centre. Some records may have to be kept by law.
How long it takes
The school deletes your account within 7 days of your request. For email or phone requests, the 7 days start when we confirm it's you.
Deleting is permanent. If your child is still enrolled and you need access again, the school can add your number again.
Teachers and staff
Staff accounts are managed by the school. Ask your centre admin to close yours.
Questions
Email [email protected] or see our privacy policy.